Despite customer experience being seen as a business imperative, a global study uncovers a concerning misalignment between corporate perception and customer reality - putting trillions in revenue at risk JERSEY CITY, NJ / ACCESS Newswire / June 10, 2025 / Amdocs (NASDAQ
OX), a leading provider of software and services to communications and media companies, today announced new research from Amdocs Studios , an Amdocs digital services offering, on customer experience (CX), which found that while 92% of business leaders cite CX as a top strategic focus and 88% link it directly to revenue growth, their actions tell a different story; only 28% believe CX is "extremely important" to invest in. The CX20 Global Report 2025*, commissioned by Amdocs and fielded by RepData, spanning 14 industries and countries.
