Sprinklr: Good Developments, Not Good Enough

  • I maintain a hold rating on Sprinklr as revenue growth and net retention remain weak despite early signs of operational improvement. Transformation initiatives like Project Bearhug and Tiger Shark are gaining traction, with expanded use cases and a healthier product pipeline focused on core strengths. AI-native platform and large enterprise wins show promise, but CXM's net dollar retention continues to erode and growth is far from peer levels.