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Findings highlight strategies to drive AI adoption and reshape customer perceptions in insurance NEW YORK , April 29, 2025 /PRNewswire/ -- Genpact (NYSE: G), a global advanced technology services and solutions company, today announced new research uncovering uncertainty around AI adoption within the insurance industry – offering insurers insights to help turn customer skepticism into confidence and preference. New Genpact study reveals strategies to drive AI adoption and reshape customer perceptions in insurance The study reveals that a majority (55%) of US adult respondents feel neutral about their insurance companies using AI, and 25% view it negatively.
