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Posted by
Two Blokes Jul 22 -
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MELVILLE, N.Y.--(BUSINESS WIRE)-- #AI--Verint\u00ae (NASDAQ: VRNT), The CX Automation Company\u2122, today announced that Volaris, Mexico's largest airline, achieved breakthrough success in customer care with Verint AI-powered bots. With these bots, Volaris increased agent capacity, responded to customer needs with high accuracy and handled three times the number of calls with the same number of agents. Volaris moved its customer service to primarily digital channels, including messaging platforms and social m.
