Freshworks: A SaaS Gem Worth Your Investment

  • Freshworks stands out in the SaaS market by offering a lower total cost of ownership for its solutions compared to major competitors like ServiceNow and Salesforce. The company's cloud-based solutions target customer service, ITSM, CRM, and marketing automation, enhancing both customer and employee experiences. Valuation metrics show Freshworks trades at a lower forward P/S and P/S/G ratio than peers, suggesting relative undervaluation given its growth profile.